About Us
Fontaine is a leading internet brand specializing in bathroom and kitchen faucets. Building upon several years of success in faucets, Fontaine has recently introduced new product lines in vessel sinks, copper sinks, and stainess steel kitchen sinks to make Fontaine a one-stop source for your kitchen and bathroom remodel needs. Fontaine aims to provide high quality products in designer styles at affordable prices.
To contact our customer service department:
Call toll-free at 800.476.2950,
or e-mail support@fontainefaucets.com.
fontainefaucets1@yahoo.com
Call toll-free at 800.476.2950,
or e-mail support@fontainefaucets.com.
fontainefaucets1@yahoo.com
Shipping Information
All orders usually ship within 2 business days (M-F) after a payment has cleared. Payments arriving after 12 PM PST or on Friday and Holidays are processed the next business day. Most items are shipped via FedEx. We are NOT responsible for shipping delays once turned over to the carrier. Products ship from our warehouse facilities in southern California.
Mis-Shipments
If an incorrect itemn is received and reported within 72 hours, a pre-paid return shipping label will be issued to the customer at no cost. Once the incorrect item is received and inspected, the replacement order will be processed and shipped to the customer at no cost. Items reported incorrect or missing after the 72 hour inspection limit will not be considered for re-shipment.
Damaged Products
We take great care in shipping your products in protective packaging. However, should you receive a porduct damaged in transit, please contact customer service and file a claim within 72 hours or delivery. You may be required to hold the product for up to 10 days for inspection by the shipping carrier.
Installation
FontaineFaucets.net is not responsible for: the cost of installation
installation errors
damage caused by installation
Returns
Please contact customer service for a Return Merchandise Authorization (RMA) number prior to shipment. Products can be returned within 30 days from the date of sale with proof of purchase. Returned items must be unused, not have been installed, in its original packaging, and inclued all parts including installation instructions. All returns are inspected upon arrival for damage or missing parts. Refunds will not be processed on items returned in damaged condition or missing parts. A restocking fee of 20% for faucets and 15% for sinks and accessories will apply to all returns. Return shipping is at the expense of the customer. Unauthorized returns will not be honored.
Defective Products / Warranties
Products are warrantied by the manufacturer. Please check your product information for specific warranty terms. Products discovered to be defective after installation should be referred to the manufacturer for replacement options.
All orders usually ship within 2 business days (M-F) after a payment has cleared. Payments arriving after 12 PM PST or on Friday and Holidays are processed the next business day. Most items are shipped via FedEx. We are NOT responsible for shipping delays once turned over to the carrier. Products ship from our warehouse facilities in southern California.
Mis-Shipments
If an incorrect itemn is received and reported within 72 hours, a pre-paid return shipping label will be issued to the customer at no cost. Once the incorrect item is received and inspected, the replacement order will be processed and shipped to the customer at no cost. Items reported incorrect or missing after the 72 hour inspection limit will not be considered for re-shipment.
Damaged Products
We take great care in shipping your products in protective packaging. However, should you receive a porduct damaged in transit, please contact customer service and file a claim within 72 hours or delivery. You may be required to hold the product for up to 10 days for inspection by the shipping carrier.
Installation
FontaineFaucets.net is not responsible for:
Returns
Please contact customer service for a Return Merchandise Authorization (RMA) number prior to shipment. Products can be returned within 30 days from the date of sale with proof of purchase. Returned items must be unused, not have been installed, in its original packaging, and inclued all parts including installation instructions. All returns are inspected upon arrival for damage or missing parts. Refunds will not be processed on items returned in damaged condition or missing parts. A restocking fee of 20% for faucets and 15% for sinks and accessories will apply to all returns. Return shipping is at the expense of the customer. Unauthorized returns will not be honored.
Defective Products / Warranties
Products are warrantied by the manufacturer. Please check your product information for specific warranty terms. Products discovered to be defective after installation should be referred to the manufacturer for replacement options.
